[배송문의] 온라인 배송은 미국 로스엔젤레스에서 진행되며 미국>한국 택배배송 관련 문의는 ask@subkshop로 주시면 한국어 가능한 담당자께서 안내 드리겠습니다. 택배배송은 한국에 실거주 하시는 고객님께만 가능합니다. 한국내 배송정보를 배송대행지 또는 실거주자가 아닌 정보(이름, 주소, 전화번호 등등)를 기입하실 경우, 화물의 분실 및 추가 관세 등등 불이익이 발생 할 수 있으며 해당 부분은 구매자 책임을 알려드립니다.
[USA to Korea Shipping] Our products are shipped from Los Angeles, CA (USA). For those who have a Korean shipping address, please email ask@subkshop to place your order with our Express Shipping service for best rates available. Packages being shipped via the Express Shipping service can only be delivered to those who actually reside in Korea. If you submit shipping contact info (name, address, phone number, etc.) of trans-shipment proxy companies or non-Korean residents, packages may be delayed, lost, rejected, or charged additional customs fees, which will be the sole responsibility of the customer and SubK Shop will not be responsible for any loss, damage, or fees incurred.
ALBUM RELEASE DATE:
- 11.19.2020
ALBUM CONTENTS:
- SLEEVE – 1ea
- PHOTO BOOK – Random cover 1 out of 9 / 120p
- POCKET HOLDER/CD – 1 disc
- STICKER – 1ea
- PHOTO CARD – Random 2 out of 27
- AR PHOTO CARD – Random 1 out of 9
- FOLDING CARD – Random 1 out of 3
- LYRIC POSTER – 1ea
- MINI PHOTO BOOK – Random 1 out of 3 / 20p (Pre-Order Only)
- PHOTOCARD SET – Random 1 out of 3 sets / 9 photocards in 1 set (Pre-Order Only)
- POSTER – 1ea (First Press Only)
** All album sales made on SubK Shop will count toward the Hanteo and Gaon charts. Billboard has very specific rules on how an album can or cannot count toward their charts, so please check with Billboard for further details.
** Please note that the first press/pre-order benefits can only be guaranteed if you place your order before the pre-order deadline (unless sold out or limited). Depending on availability, the first press/pre-order benefits may still be available after the album releases until inventory lasts.** If you choose the UNFOLDED POSTER option, then it will be shipped separately in a poster tube and additional shipping costs will apply.
** We currently do not ship posters outside of the U.S. and Canada, so if you would like to place an international order, please select the NO POSTER option before adding the album to your cart.** The outer box/case/cover is made for protecting the product underneath. Small scratches, flaws, discoloration, etc. on the outer box/case/cover may occur during packaging/delivery and cannot be the reason for return or exchange.
** Content description and preview image are for reference only and subject to change. Actual product may vary from image shown.
ORDER PROCESSING & SHIPPING:
- Once a product releases in Korea, it takes about 2-3 business days for it to arrive at our warehouse in the U.S. (if there are no unexpected delays). Upon arrival, order processing will begin.
- Orders are typically processed within 2-3 business days (normal volume) if all items in the order are in stock. For high volume orders, it can take anywhere between 5-8 business days for processing. The shipping speed applies after the order has been processed.
- If you place an order that includes one or more items that are in pre-order or back-order, shipping will occur once all items within that order are available to ship together, so please place separate orders if you would like in-stock items shipped sooner than any pre-order or back-order items.
- Import/customs duties, taxes, and charges are NOT included in the price of the item or shipping costs. Any additional import fees are the buyer’s responsibility.
PREVIEW IMAGE & DETAILS:
| VERSION | ALBUM ONLY (NO POSTER) |
|---|
Prompt Delivery and Professional Packaging
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other world-class carriers, we can provide various shipping options. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and precise specifications. Your products will go through an exhaustive inspection and adequately secured before being shipped. We ship to thousands clients every day from all over the world. The fact that we're committed to becoming the biggest online retailer in the world is clear. Warehouses and distribution centers can be found in Europe and the USA.
Note: Orders with more than one item are assigned a processing period depending on the item.
Before shipment, all ordered items will be thoroughly inspected. The majority of orders are delivered within 48 hours. The delivery time varies between 3-7 days.
Returns
The stock market is always changing. It's not entirely managed by us, as we are involved with multiple parties such as the factory and the storage. The actual stock levels can fluctuate at any point. It is possible that your order will be out of stock when the order has been placed.
The policy is 30 days. If you haven't received the product within 30 days, we're not able to provide a refund or an exchange.
To be eligible for a refund your item must be unused and in the same state that you received it. The item must be returned in the original packaging.
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